7.Promotional Practices & Pricing
Transparency
- All promotional offers clearly state terms, conditions, and expiration dates.
- Discounts are clearly marked (e.g., "introductory pricing," "annual commitment discount").
- Free trial terms are explicit (duration, feature access, data retention after trial).
- No hidden implementation, training, or integration fees in marketing materials.
Guarantees
- Service Level Agreements (SLAs) are accurately presented.
- Money-back guarantees reflect actual policy terms.
- "Risk-free trial" accurately reflects our trial cancellation policy.
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